Minggu 02 – Model Proses Bisnis REAL

26 October 2010 at 23:48 (Informasi dan Proses Binis)

Week 2 – Tugas Individu 2 – 0034M

Kasus :

China U-Town is a very successful restaurant that delivers Chinese food to customers in a medium-sized city that has a large public university. China U-Town has four locations, one on each side of town (north, south, east and west) in order to provide quick delivery (30 minutes or less, or the customer gets $5 off) and delicious food to the majority of the city.

China U-Town’s owner, Laura, frequently generates and analyzes reports that give her information about her company’s competitors and customers. Using these reports, Laura decides whether to change the menu items and prices, delivery area, etc. She is able to gauge relative performance of the four store locations. China U-Town has approximately sixty employees. Order clerks take customer orders over the telephone and instruct the cooks as to what they need prepared. The cooks prepare the requested food and give it to the order clerks who package it for delivery.

Delivery people take the final package orders to the customer’s residences using company owned delivery vehicles. Customers pay the delivery people either by check or with cash. Delivery people return a copy of the delivery ticket along with the customer’s remittance to the company’s order clerk who records the cash receipt using the company’s electronic cash register. Each day receipts are totaled and Laura decides into which of China U-Town’s bank accounts those receipts should be deposited.

Pertanyaan :

  1. Buat daftar operating event dan management event
  2. Gambar REAL model

NIM: 1301072501

Nama: Hendra Sanjaya

MK: Informasi dan Proses Bisnis

Jawaban

1. Operating Event: Order clerks take customer orders over the telephone, instruct the cooks as to what they need prepared, The cooks prepare the requested food and give it to the order clerks who package it for delivery, Delivery people take the final package orders to the customer’s residences using company owned delivery vehicles, Customers pay the delivery people either by check or with cash, Delivery people return a copy of the delivery ticket along with the customer’s remittance to the company’s order clerk who records the cash receipt using the company’s electronic cash register.

Management Event: analyzes reports that give her information about her company’s competitors and customers , decides whether to change the menu items and prices, delivery area, able to gauge relative performance of the four store locations, has approximately sixty employees, decides into which of China U-Town’s bank accounts those receipts should be deposited.

2. Gambar Real Model of a service process

Real Model of a service process

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